Customer Case Studies | Customer Experience Satisfaction Research https://www.customerthermometer.com/customer-case-studies/ Customer Thermometer Thu, 13 Jan 2022 12:30:21 +0000 en-US hourly 1 Numeric Eight puts employee wellbeing first and hits top NPS scores with Customer Thermometer https://www.customerthermometer.com/customer-case-studies/numeric-eight-nps-case-study/ Mon, 06 Dec 2021 10:25:47 +0000 https://www.customerthermometer.com/?p=49024 A clever and distinct business idea requires just as much hard work and ingenuity to deliver on it. So when Sydney-based Trudi Yip started out 15 years ago with a new concept for the centuries-old practice of bookkeeping, it was with a mission to stand out from competitors. That company – Numeric Eight – is now the […]

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]]> Scotland’s No.1 MSP drives success using Customer Thermometer’s real time NPS feedback https://www.customerthermometer.com/customer-case-studies/nps-case-study-grant-mcgregor/ Wed, 27 Oct 2021 15:42:16 +0000 https://www.customerthermometer.com/?p=48287 At its heart, managed IT service provider (MSP) Grant McGregor is all about solving problems and creating better, safer places for their customers to work. This focus on business outcomes rather than just bits and bytes comes from 20 years spent among Scotland’s leading MSPs. Today, the Edinburgh and Dundee-based firm finds that putting people […]

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]]> PPSPower Plugs Customer Thermometer Into Exclaimer Engine To Supercharge Customer Feedback https://www.customerthermometer.com/customer-case-studies/ppspower-case-study-exclaimer/ Fri, 22 Oct 2021 16:57:17 +0000 https://www.customerthermometer.com/?p=48476 UK back-up power specialists PPSPower have been energized by the surge in customer feedback gained from using Customer Thermometer and Exclaimer together. Having switched from long-form questionnaires to embedded 1-click email surveys, the company is seeing far higher response rates and a more representative picture of its customer base. Customer service is the priority Knowing […]

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]]> Paving the Way to Customer Experience Excellence with Tobermore https://www.customerthermometer.com/customer-case-studies/customer-experience-case-study-tobermore/ Mon, 28 Jun 2021 16:56:26 +0000 https://www.customerthermometer.com/?p=45222 As a manufacturer, Tobermore is committed to quality, performance, innovation and sustainability. But the same commitment is true of its approach to customers. Tobermore’s vision is to “create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.” Tobermore is an award-winning producer of paving and walling products serving the UK and Ireland markets. […]

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]]> ParentPay Passes CSAT Exam With Flying Colors https://www.customerthermometer.com/customer-case-studies/parentpay/ Wed, 21 Apr 2021 22:59:06 +0000 https://www.customerthermometer.com/?p=23651 Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school items. Added to this, parents get a convenient payment method that offers peace of mind and total transparency. […]

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